As part of the AIDA family, the AIDA customer center is the number one source when it comes to booking and providing expert advice on AIDA and Costa cruises. The modern and innovative Travel Service Center, headquartered at Rostock’s city harbor, is ideally suited to provide our guests and sales partners with professional service. Whether via the traditional manner over the phone, digitally via e-mail or even completely interactively via web chat, there are currently over 200 employees ensuring that customers receive the best advice 24 hours a day, seven days a week.
The wants and needs of our guests are at the center of all of the AIDA customer center’s activities. The promise to our vacation guests of experiencing the highest standards of quality and service as well as unique vacation moments with AIDA and Costa begins the first time they make contact with us.
In order to meet this demand, our employees are expertly trained. They have a high level of up-to-date knowledge about AIDA and Costa trips. In addition, the AIDA customer center consultants regularly benefit from the latest training and further education offerings. This is the only way to ensure that we can find the right offer for every guest and achieve the best results when advising our customers.