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Our standards: Operating successfully with systems

Our standards: Operating successfully with systems

In order to meet our demanding quality standards, we have introduced our own management systems which cover areas beyond international conventions and various national laws, and we develop these continuously. Consistent compliance with our standards allows us to guarantee the safety of our guests and crew, and to ensure that we act in a sustainable manner. Adherence is regularly ensured through both internal and external audits.

Further information to our standards: Carnival Corporation’s sustainability report

The most important international conventions and standards

Compliance with conventions and standards is checked and certified regularly on AIDA ships.
In many areas, AIDA exceeds these requirements.

Our Standards

SOLAS
SOLAS (Safety of Life at Sea) governs the safety requirements for the design, construction, equipment and running of ships as well as safety management.

ISM-Code
The ISM-Code (International Safety Management Code) is an international framework of regulations that sets down binding measures regarding the safe running of ships and the prevention of maritime pollution. The ISM Code is part of the International Convention for the Safety of Life at Sea (SOLAS).

ISPS-Code
The ‘International Ship and Port Facility Security Code’ defines safety standards, requirements and processes for preventing hazards on ships, in ports and in governments by requiring, for example, the development of safety plans, evaluations of safety risks and threats and the implementation of preventative safety measures.

MARPOL
MARPOL (International Convention for the Prevention of Pollution from Ships) is the principal international convention that aims to prevent ships from polluting the marine environment. Compliance with this convention is checked and certified regularly on AIDA ships and by the competent flag state.



IMO Ballast Water Convention

The aim of the Ballast Water Convention is to prevent microorganisms from spreading into areas where they are not wanted via ballast water and thereby threatening the biodiversity of the affected area.

STCW
The International Convention on Standards of Training, Certification and Watchkeeping for Seafarers 1978 (STCW) is a UN convention that was adopted by the International Maritime Organization (IMO) in 1978.

MLC
The Maritime Labour Convention (MLC) is an International Labor Organization convention (the ILO is a subsidiary of the UN), which forms the international basis for labor law on cruise ships. The standards of the MLC, which apply uniformly around the world, cover basic working conditions including health, safety, minimum age, recruiting, working hours, accommodation on board and social security, and guarantee appropriate working and living conditions on board. The flag state and/or the competent classification company regularly checks and certifies compliance with these demanding maritime social standards..


USPHS

The United States Public Health Service (U.S.P.H.S.) was founded in 1798 and is an authority within the Department of Health in the United States. The U.S.P.H.S. sets the highest standards of hygiene anywhere in the world. These apply to ships carrying more than 13 passengers which travel in international waters and call at US ports.

Our internal standards

In order to meet our demanding quality standards, we have introduced our own management systems which cover areas beyond international conventions and which are continuously developed. The management system in operation within the Carnival Group, which meets and in some cases exceeds the ISO requirements in relation to safety and health in particular, incorporates more than 400 individual processes.

Other internal standards are:

Environmental Compliance Plan
In 2017, the Environmental Compliance Plan was implemented across the Carnival Corporation, the measures of which go far beyond fulfilling the internationally applicable legal requirements and ensure consistent monitoring of environmental indicators on all AIDA ships. Adherence with the standards are checked regularly by external auditors, which will also help to contain environmental risk factors. The ECP contains an obligation for all land-based and ship-based employees to undergo comprehensive environmental awareness training.

HESS MS
The HESS management system of Carnival Corporation & plc regulates our management of processes concerning the environment, health and safety both at sea and on land. In many areas, these HESS standards go beyond the regulations that apply on land and particularly take into account the requirements of the cruise industry. These standards and processes are continually checked by means of internal and external audits.

Code of Business Conduct and Ethics
With our Code of Business Conduct and Ethics, we undertake to interact fairly with business partners, suppliers and competitors, and to maintain the accuracy and integrity of business transactions.

Donation guidelines
These provide transparent, uniform criteria according to which our company makes donations, and assigns responsibility for managing the company’s donations budget.

Customer Experience Management
We keep a systematic record of our guests’ feedback and derive measures from this feedback to increase our guest satisfaction.

Training management
We provide our employees with support to help them develop their own potential and expertise on a regular basis with diverse basic and advanced training opportunities, some of which even cover areas beyond the cruise industry itself.

Service standards
We encourage our employees to act proactively so that we can surpass our guests’ expectations in regard to service, quality and the diversity of their experience. As part of our internal service initiative, we train all of our employees and reward outstanding performance.

Safety around the clock: Our Fleet Operations Center (FOC) in Hamburg monitors and advises the nautical officers and captains of our fleet – 24 hours a day, seven days a week.

Performance and talent management

Our performance management system helps us to recognize the skills and accomplishments of our employees, to promote their strengths and to arrive at long-term target-oriented development measures. Various criteria for success and the employee’s performance are discussed in annual performance reviews as part of an established, transparent process. Individual recommendations for development and support programs, such as taking part in training courses, can then be derived from these discussions. Employees who demonstrate pronounced interdisciplinary skills and who excel at their work are supported through a company-wide talent management program, while we also offer individual development prospects as preparation for management roles.