Data Protection
Privacy Statement
The protection of personal data and the responsible use of the information you entrust to us are an important and special matter to us. Respecting this right of personality is a given for us. Data are personal, if they can be assigned to a particular person. This includes information such as name, address, email address, phone number.
Collection, processing and use of personal data
AIDA Cruises collects, processes and uses personal data only in accordance with the legal regulations (e.g. Federal Data Protection Act) .
The personal data received with your registration or booking will be collected, processed and used for travel arrangements, for the use of a service on our website, for customer service and market research or for the compliance of legal regulations. These include inter alia information on the ship's manifest, opinion polls and the evaluation of travel services.
This personal data will be forwarded as part of the travel arrangements for our service. We only share this information with third parties when there's a necessity for the provision of travel services and their billing (for example, data from the ship's manifest are transmitted to the port authorities). Besides the legal obligation to comply with all data protection regulations, the service providers are bound to other privacy-related contractual requirements additionally. A data transmission to public agencies or authorities only takes place under legal provisions.
When booking a tour, also personal data of passengers is collected. We therefore ask you to ensure that these data are provided with the consent of the other passengers. Personal data of children and adolescents (under 18 years) are collected , stored and used only for travel arrangements.
Moreover, AIDA collects, processes and uses your personal information only in the context of legal regulations for the creation of personalized user profiles and individually optimized travel offers, to send product information and advertising material (by post , email including telephone). Your personal data will only be to third parties including partner companies of the cruise industry, if you have agreed to this.
AIDA Cruises has taken the necessary technical and organizational measures to protect your provided personal data against loss, destruction, manipulation and unauthorized access. All of our employees and all persons involved in data processing are obliged to strictly observe the Federal Data Protection Act and other relevant data protection laws and the confidentiality of personal data. Our employees are trained accordingly. At AIDA Cruises, both internal and external audits ensure compliance with all relevant data protection processes.
Data security
The transfer of personal data between your computer and our servers is strictly always encrypted, via the so-called “ Secure Socket Layer"" transmission, also known as SSL. Thanks to SSL, all information cannot be read by unauthorized persons during transmission.
Use of cookies and web tracking systems
When you visit our website, it may be that information is stored in a cookie on your computer. Cookies are small text files that are sent from a web server to your browser and stored on the hard drive of your computer. This allows to analyze the use of our website. Most browsers are set to automatically accept cookies.
For a successful booking of a trip through the website of AIDA Cruises, cookies are neccessary. In particular, the verification of booking data would not be possible otherwise.
In order to make the use of our website as enjoyable as possible, AIDA Cruises uses web tracking systems. Here, the user behavior is analyzed for statistical purposes. Data on the use of our website is being stored and further services connected with website are provided. This also includes the so-called retargeting. This allows AIDA Cruises to place interesting offers on other websites you visit. Your IP address is made incognizable and hence anonymized. This way, personal information cannot be collected by us nor by the operator of the Web tracking systems that allow conclusions on the identity of the user. Consequently, we can further develop our website and tailor the content to better meet your needs.
You can also disable storage of cookies at any time and you always have the option to delete them from your hard drive. We wish to caution that full use of our services is only limited to the website without cookies.
