Vice President Communication & Sustainability
Tel: +49 (0)381/444-8020
Senior Manager Communication
Tel: +49 (0)381/444-8022
Tel: +49 (0)381/444-8021
Tel. : +49 (0) 381/444-8030
Tel: +49 (0)381/444-8027
Manager Internal Communication
Tel. : +49 (0) 381/444-9008
Team Assistant Communication & Sustainability
Tel: +49 (0)381/444-8029
Fax: +49 (0) 381/444-8025
AIDA Cruises presents Tour Operator Service Award for 2018/2019 winter season
AIDA Cruises has presented the Tour Operator Service Award for the second time. The cruise company asked its guests as part of a large-scale survey which excursions in the 2018/19 winter season had been their favorites. Thousands of guests gave their feedback on the excursions offered by over 100 agency partners in the Canaries and Madeira, and in the cruise regions of the Indian Ocean, Southeast Asia, the Caribbean, the Persian Gulf and the Western Mediterranean. Dnata/Gulf Ventures from the United Arab Emirates (Dubai and Abu Dhabi) and Qatar (Doha) took first place, followed by Bourbon Tourisme from La Réunion, and Tui España Turismo, S.L.U. which is based in Spain and the Canary Islands.
To determine the winner, several thousands of guest comments were analyzed using an on-board feedback system during the period from November 2018 until March 2019. Apart from quality and guest satisfaction, the number of recommendations was also an important criterion in choosing the winners. In addition, feedback relating to communication and how the excursions were conducted, provided by crew members aboard the ships, was included in the assessment.
Frank Bönsch, Director Shore Excursion, and Sandra Neffgen, Head of Shore Excursion Program, presented the award in Dubai at the beginning of May 2019 to Samir Meta, Saleh Mohamad and Nael Jouana from Dnata/Gulf Ventures. The agency also won an electric scooter so that staff can be sustainably mobile in future.
The next Tour Operator Service Award will be presented at the end of the 2019 summer season. Once again, all AIDA guests will be asked to share their opinions during the summer months. This time the excursions being offered by around 50 agencies in the Western Mediterranean, the Adriatic, Northern Europe and the Baltic will be assessed.
AIDA Cruises currently offers over 6,000 different excursions across its worldwide destinations. The cruise company not only gives its guests unforgettable experiences but also wishes to contribute to environmental conservation, and to promote cultural heritage and further development in its cruise destinations.
In September 2012, AIDA Cruises already launched a joint project with the sustainability initiative Futouris e.V. to develop standardized criteria for sustainable shore excursions. This project’s goal was to create a transparent basis of comparison for the sustainability of individual excursions, founded on the analysis of measurable, scientific criteria. Today over 1,100 AIDA Cruises excursions (incl. bicycle and pedelec tours) bear the tree symbol to demonstrate their sustainability.
Further information about AIDA Cruises’ diverse travel program is available from travel agencies, the AIDA Customer Center at +49 (0) 381/20 27 07 07 or at www.aida.de.
AIDA Cruises: start of construction for the second LNG cruise ship at the Meyer Werft shipyard in Papenburg
On August 15, 2019, the first steel cut took place at the Meyer Werft shipyard in Papenburg for the sister ship of AIDAnova, the world’s first cruise ship that is fully powered with low-emission liquefied natural gas (LNG). Just a few days ago, AIDA Cruises was awarded the Blue ... [more]
AIDAnova is the first cruise ship to receive the “Blue Angel” certification for its eco-friendly ship design
“We are very honored to receive this recognition of our long-standing commitment to protecting the marine environment and reducing emissions. Together with the Meyer Werft shipyard in Papenburg we built AIDAnova, the world’s first cruise ship, which is operated entirely with ... [more]
With Alexander Ewig, an international marketing & digital expert is joining AIDA Cruises’ management team starting on September 1, 2019.In this position, he will be responsible for the entire brand communication, including direct sales and e-commerce.“One of the biggest ... [more]
On August 1, 15 young people will start their job training with the cruise company AIDA Cruises and at the AIDA Customer Center. Ten future travel agents will be joining the AIDA Customer Center in August. AIDA Cruises, meanwhile, will gain a media designer, an industrial ... [more]