For AIDA, successful and sustainable behavior means shaping processes and corporate organization systematically and effectively, and in compliance with legal requirements. We introduced an integrated management system (IMS) based on recognized quality, environmental, safety, service and social standards back in 2006. This system is based on precisely defined processes which are regularly reviewed by both internal and external stakeholders and adapted as required. You can find an overview of our standards, a description of the relevant management system and further information on targets and benefits here.
Safety management is the top priority for AIDA. We base ourselves on the regulations stipulated in the International Ship and Port Facility Security Code (ISPS Code). This code was developed by the International Maritime Organization (IMO), a UN specialized agency. We were awarded the Ship Security Certificate from the Federal Maritime and Hydrographic Agency for our safety management.
Our own management systems go above and beyond the standards listed above in order to meet our own quality expectations, with the goal of guaranteeing our guests an unforgettable holiday with AIDA.
These systems include:
- Donations management
- Complaints management
- Training management
- Service management
- Integrated skills management
- Sustainability management
Detailed information on the individual management systems is available here.